Refund & Cancellation Policy

This policy covers cancelling a paid plan on Plan Things Better and when 3JPMedia, LLC gives refunds.

Free plan

The Free plan costs nothing and never asks for a card.

A workspace's owner can cancel at any time, in Settings → Billing: press Switch to Free, or cancel from Manage billing (Stripe's billing portal).
The workspace stays on its paid plan until the end of the current billing period. Nothing more is charged after that. Until that date, Keep Team undoes the cancellation.
After the period ends, the workspace moves to Free. Your work is kept. If the workspace has more people than Free allows, it becomes read-only until it fits Free or is paid for again.
You can also pause or resume a subscription from Settings → Billing where it's offered.

Monthly plans: payments aren't refunded for partial months. Cancel before your renewal date to avoid the next charge.
Yearly plans: if you cancel within 14 days of a yearly payment (a new subscription or a renewal), email us at support@planthingsbetter.com and we'll refund that payment in full. After 14 days, the plan runs to the end of the year and isn't refunded.
Seats: removing a member gives you a credit toward your next invoice, not a cash refund.
Mistakes: if you were charged in error - twice for the same thing, or after you cancelled - email us at support@planthingsbetter.com and we'll refund the charge.
Refunds go back to the original payment method through Stripe, and usually arrive within 5-10 business days.
Nothing here limits any refund you're entitled to by law.

If a payment fails, we'll email you and ask you to update your card by a date. Your workspace stays editable until then.

Email us at support@planthingsbetter.com, or see our Contact page for other ways to reach us.