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Privacy Policy

This policy explains what 3JPMedia, LLC ("we", "us") collects when you use planthingsbetter.com and the Plan Things Better app (the "Service"), why, and the choices you have.

What we collect

  • Your account: your email address and name, and anything you add to your profile (a photo, a title, a location, a time zone). If you sign in with Google or GitHub, we receive your name, email address and profile picture from them.
  • Your content: the tasks, projects, docs, comments, chat messages and files you and your team put into workspaces.
  • Billing: if you pay for a plan, Stripe collects your card details and billing address. We keep only what we need to manage the subscription: your Stripe customer id, the plan, the number of seats and the subscription's status.
  • Usage: which features are used, with ids and counts - never the content of your work. Pages you visit, browser errors, and session recordings with all text and typing masked help us fix problems and improve the app.
  • Support: messages you send to support. Support staff can see your account only if you allow it in Settings → Account → Support access, and every such visit is listed there for you.
  • Our contact form: if you write to us without signing in, the name, email address, topic and message you send, and the page you sent it from - only what we need to answer you by email. To keep out spam, we also note when it was sent, with a scrambled form of your IP address and email address that can't be turned back into either, and delete that after a day.
  • Technical data: your IP address, browser and device type, kept in our servers' logs.

How we use it

  • To run the Service: sign you in, store and show your work to the people you share it with, keep everyone's view up to date, and send the emails you need (log-in codes, invitations, notices about your workspace and billing).
  • To answer you when you write to support or through our contact form.
  • To bill paid plans.
  • To keep the Service secure and fix what breaks.
  • To understand how the Service is used and improve it.

We don't sell your personal information, and we don't use your content to show you ads.

Who we share it with

We use these service providers to run the Service. Each processes data only on our behalf:

  • Amazon Web Services - hosting (United States)
  • MongoDB Atlas - the database
  • Cloudflare R2 - file storage (uploads and profile photos)
  • Resend - email delivery
  • Stripe - payments and billing
  • PostHog - product analytics and error tracking
  • Ably - real-time updates between open windows
  • Google and GitHub - only if you choose to sign in with them

We may also share information when the law requires it, to protect the rights and safety of our users or others, or as part of a merger or sale of the business (and we'd tell you first).

AI assistants you connect

If you make an API key and connect an AI assistant (Claude, ChatGPT or another tool), that tool can read - and, if you allow it, change - what you can see, as you. What it does with that data is governed by its provider's terms and privacy policy.

Cookies and local storage

We use a cookie to keep you signed in, and your browser's local storage to remember preferences such as your theme. Our analytics (PostHog) also stores an identifier in your browser. We don't use advertising cookies.

How long we keep it

  • Your content stays until you or your workspace's admins delete it. Deleted items stay in the Trash for 30 days, and deleted workspaces can be restored for 30 days; then they're erased for good.
  • Demo workspaces are deleted after 3 days.
  • Activity history is kept for as long as your workspace's plan keeps it.
  • Billing records are kept as long as tax and accounting law requires.
  • Support conversations, including messages sent through our contact form, are kept so we can refer back to them. Ask us and we'll delete yours.

Your choices and rights

  • You can see and change your profile in Settings → Account, and export your work from the app.
  • You can ask us for a copy of your personal information, ask us to correct it, or ask us to delete your account. Depending on where you live (for example the EU, the UK or California), you may have other rights too.
  • To do any of this, email us at support@planthingsbetter.com. We'll answer within 30 days.

Security

Data is encrypted in transit (HTTPS). Access to production systems is limited to the people who run the Service. No system is perfectly secure, but we work to protect your information and will tell you promptly if a breach affects you.

Children

The Service isn't meant for children under 16, and we don't knowingly collect their information.

Changes to this policy

If we change this policy in a way that matters, we'll tell you by email or in the app before it takes effect.

Contact

Questions about privacy? Email us at support@planthingsbetter.com, or see our Contact page for other ways to reach us.